OUR WARRANTY

Pack Mule now offers the industry’s leading warranty – 3-Years – “Bumper to Bumper!” We announced this in 2012, and to our surprise, none of our competitors have followed suit!

PACK MULE EVEN PAYS FOR ALL FREIGHT

CHARGES ON WARRANTY PARTS, WHILE

CUSHMAN AND OTHERS DO NOT!!

 

How can Pack Mule afford to make this incredible commitment?

It’s simple – we have designed and built our Pack Mule electric industrial vehicles and trailers to withstand the rigors of the industrial environments in which they will operate for many years, and we are confident that this incredible warranty commitment will not result in substantial claims and costs to Pack Mule.

What does this mean for our customers?

First, our warranty should help our customers sleep better – knowing that, if problems with their Pack Mule vehicles should arise, they can call on Pack Mule’s Concierge Customer Support not only to make good financially on our product, but also to resolve the issue quickly, professionally and graciously.

Secondly, and far more importantly, it means that a problem is highly unlikely to occur in the first place since Pack Mule is making this commitment with the self-assurance that problems will be “few and far between” because it designs and builds its equipment to prevent problems from occurring.  This is HUGE because a problem with a vehicle invariably results in downtime, and downtime is extremely expensive (over and above the cost of fixing the vehicle).  When a vehicle is down, the operator is unproductive (resulting in operator cost without production), his or her co-workers must carry the extra load (causing them stress), production or fulfillment always falls behind (causing the facility’s performance to deteriorate, putting the facility’s management in the “hot seat”), commitments to customers are jeopardized (risking loss of customer goodwill), etc. The ripple effects run far and wide!

What Value Should You Place on Pack Mule’s Industry Leading Warranty?

Another major electric industrial vehicle maker offers a standard 1-Year/500-Hour Warranty (with certain exclusions which you won’t find in the Pack Mule Warranty) and then offers to extend that warranty for an extra charge. The extra charges are:

  • To extend from 1 to 2 years (or 1,000 hours, whichever occurs first): $298
  • To extend from 1 to 3 years (or 1500 hours, whichever occurs first): $620
  • To extend from 1 to 4 years (or 2000 hours, whichever occurs first); $880

(This is puzzling because 52 weeks for just one shift at 40 hours/week is 2080 hours, so most of our customers can anticipate exceeding the 2000 hours limit on the four year warranty before the end of the first year!)  So, Pack Mule’s True 3-Year Warranty (that is not limited by hours of use) must be worth a great deal…Right?

Is the Electric Industrial Vehicle Maker Referred to Above One You Have Been Using or May Be Considering?  Better Check…!

Download Warranty PDF